Assertiveness Skills

SSK-ASSERT
Workshop

Experienced Trainers

High Pass Rate

Any questions?

Overview

This half-day training programme provides the practical skills to improve assertiveness, confidence and effectiveness when dealing with others.

This course is intended to be very interactive and driven by discussion, and all attendees will be encouraged to actively engage throughout the session. The format is intended to be informal to foster natural conversation, as befitting the theme of the course.

As a result of attending this course, delegates will learn how to:

  • Express themselves more confidently
  • Exercise more control in difficult situations
  • Deal with challenging behaviour and conversations more effectively
  • Encourage others to behave more assertively towards them
  • Say no, ask for help, give and receive feedback effectively and confidently

The following topics are covered over the course of the half-day:

  • Interpersonal skills: what they are, how we define them and the barriers to interpersonal communication
  • Taking responsibility: focussing on behaviour being a variable rather than a constant
  • Choosing and making the approach: anticipating reactions and choosing the appropriate strategy, understanding objections and laying foundations for agreement
  • Genuine assertiveness: developing an assertive style and adopting techniques to help you to be ‘genuinely’ assertive
  • Body language: how to use it and how to recognise it in others
  • Saying no and asking for help: the value of giving and receiving feedback effectively and how to say no and ask for help

Related Courses

No related courses.
½ day
Classroom or Virtual
£140*

*per learner
excludes VAT
POA for group bookings

Have a look at when our next Assertiveness Skills is running.

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We will never pack a course.

The maximum number of participants on our public courses will be 8.

We will run the course even with as few participants as 2.

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Course:
Assertiveness Skills

Assertiveness Skills

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