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Enterprise Service Management (ESM) is the application of IT service management principles and practices to non-IT business functions such as HR, Finance, Legal, Facilities, and Customer Services.
The ESM Practitioner course provides the knowledge and practical skills to plan and implement ESM within an organisation. Over two days, delegates explore ESM strategy, how to adapt ITSM frameworks for non-IT contexts, stakeholder engagement, tooling selection, and how to build the business case for ESM adoption.
The course is ideal for ITSM professionals looking to expand service management thinking across the enterprise, and for business function managers seeking a structured approach to service delivery.
By the end of this course, you will be able to:
This course is suitable for:
ITIL® 4 Foundation or equivalent service management knowledge is recommended.
A certificate of completion is provided. No formal examination for this course.
All course materials are included in the course fee.
ESM Practitioner is for ITSM professionals who want to extend the value of service management beyond IT, and for business leaders who want to bring more rigour and consistency to how their functions deliver services internally.
Have a look at when our next Enterprise Service Management Practitioner is running.
Get in touch to talk about arranging a private Enterprise Service Management Practitioner course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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