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The ITIL® 4 Incident Management Practitioner is a one-day course that develops practical expertise in the Incident Management practice within the ITIL 4 framework. Incident Management is one of the most visible and business-critical practices in IT service management. This course provides a structured deep-dive into how incidents are detected, logged, categorised, prioritised, escalated, and resolved – minimising disruption and restoring normal service operation as quickly as possible.
Designed for practitioners already holding ITIL® 4 Foundation, this course provides in-depth coverage of the practice’s concepts, activities, roles, and metrics – and prepares you for the single-practice practitioner examination.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required:
This course prepares you for the ITIL® 4 Incident Management Practitioner examination, administered by PeopleCert.
All course materials are included in the course fee. You will receive:
The ITIL® 4 Incident Management Practitioner course is for IT support professionals who deal with service disruptions as part of their day-to-day role. Whether you work on a service desk, in IT operations, or manage an incident management function, this course formalises your expertise with a recognised PeopleCert certification.
Have a look at when our next ITIL<sup>®</sup>4 Incident Management Practitioner is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Incident Management Practitioner course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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