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ITIL® (Version 5) Foundation is the official entry point into the world’s most widely adopted framework for digital product and service management. Released globally in 2026, ITIL version 5 reflects the reality of modern IT – digital-first, product-centric, AI-native – while retaining the core principles that have made ITIL the benchmark for service management practice for decades.
Over two days, this course introduces the ITIL Value System, the Product and Service Lifecycle, the Guiding Principles, and the modernised management practices that underpin consistent, value-driven service delivery. It is the foundation on which the entire ITIL v5 certification pathway is built, and the logical starting point for anyone new to the framework or moving from an earlier version.
Whether you are new to IT service management or an experienced practitioner getting up to speed with v5, this course gives you the concepts, language, and principles you need to work effectively in a modern service management environment – and the certification to prove it.
By the end of this course, delegates will be able to:
This course is designed for:
There are no mandatory prerequisites. Experience working in IT services is advantageous but not required. No prior ITIL knowledge is assumed.
If you already hold an ITIL 4 Foundation certificate, the ITIL® (Version 5) Foundation Bridge course is a faster route to v5 certification.
ITIL® (Version 5) Foundation certification, administered by PeopleCert:
Provided by the trainer:
Via PeopleCert candidate portal:
The essential starting point for anyone new to ITIL v5 – or experienced practitioners who need to get up to speed with the latest version of the framework.
We run ITIL<sup>®</sup> (version 5) Foundation courses about every month.
Get in touch to talk about arranging a private ITIL<sup>®</sup> (version 5) Foundation course for your organisation.
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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