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The ITIL® Version 5 Monitor, Support & Fulfil (MSF) Practitioner Group is a three-day course that develops deep cross-practice expertise across five interconnected ITIL practices:
The course is designed to help IT professionals understand how these practices work together to deliver effective service support and fulfilment. Rather than treating each practice in isolation, MSF develops the ability to collaborate across practices and optimise end-to-end service support performance.
MSF is delivered using the ITIL® Version 5 syllabus and is assessed by a combined examination covering all five practices.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required:
This course prepares you for the ITIL® Version 5 Monitor, Support & Fulfil combined examination, administered by PeopleCert.
Full exam details including pass marks and duration are confirmed at the time of registration.
All course materials are included in the course fee. You will receive:
The MSF Practitioner Group is designed for IT support professionals who want to deepen their understanding of how monitoring, support, and fulfilment practices work together. If you manage or contribute to service desk, incident, or problem management functions, this course gives you both the theoretical grounding and the practical frameworks to improve outcomes.
Have a look at when our next ITIL<sup>®</sup>4 Monitor, Support & Fulfil Practitioner Group is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Monitor, Support & Fulfil Practitioner Group course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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