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The ITIL® 4 Monitoring & Event Management Practitioner is a one-day course that develops practical expertise in the Monitoring & Event Management practice within the ITIL 4 framework. Monitoring & Event Management involves the systematic observation of IT services and their supporting components to detect events, and to determine the appropriate control actions to take. This course covers how to design and operate effective monitoring frameworks, classify and respond to events, and integrate monitoring with incident and problem management practices.
Designed for practitioners already holding ITIL® 4 Foundation, this course provides in-depth coverage of the practice’s concepts, activities, roles, and metrics – and prepares you for the single-practice practitioner examination.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required:
This course prepares you for the ITIL® 4 Monitoring & Event Management Practitioner examination, administered by PeopleCert.
All course materials are included in the course fee. You will receive:
The Monitoring & Event Management Practitioner course is for IT operations professionals who monitor IT infrastructure and services. If your role involves managing alerts, responding to events, or designing monitoring capability, this certification validates your structured approach within the ITIL 4 framework.
Have a look at when our next ITIL<sup>®</sup>4 Monitoring & Event Management Practitioner is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Monitoring & Event Management Practitioner course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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