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The PDC Enabling integratedITSM™ with DevOps, Agile & Lean course explores how modern delivery methods can be effectively integrated with IT service management to create faster, more responsive, and higher-quality services.
Delivered over two days, the course examines how DevOps, Agile, and Lean principles can be blended with the integratedITSM framework – enabling organisations to adopt modern ways of working without sacrificing service management governance and quality.
This is a practitioner-level PDC qualification, building on the integratedITSM System course and providing a recognised certification for ITSM professionals working at the intersection of traditional and modern IT delivery.
By the end of this course, you will be able to:
This course is suitable for:
There are no formal prerequisites. Completion of the integratedITSM System course is recommended but not required. Familiarity with IT service management and either DevOps, Agile, or Lean is beneficial.
This course prepares you for the PDC Enabling integratedITSM with DevOps, Agile & Lean examination.
All course materials are provided and included in the course fee:
This course is for ITSM professionals who are working in or transitioning to environments where DevOps, Agile, or Lean are part of the delivery model. It bridges the gap between traditional service management and modern delivery practices.
Have a look at when our next PDC Enabling integratedITSM with DevOps, Agile & Lean is running.
Get in touch to talk about arranging a private PDC Enabling integratedITSM with DevOps, Agile & Lean course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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