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The PDC IT Performance & Improvement Management course provides IT managers and practitioners with the skills to measure, manage, and continually improve IT service performance.
Delivered over two days, the course covers performance management frameworks, KPI and metric design, balanced scorecards, benchmarking, and how to build an improvement culture that delivers sustained service quality gains.
It bridges the gap between data and action – helping IT professionals translate performance information into meaningful improvement initiatives.
By the end of this course, you will be able to:
This course is suitable for:
There are no formal prerequisites.
This course prepares you for the PDC IT Performance & Improvement Management examination. Format: multiple-choice questions. Exam delivery: online.
All course materials are included in the course fee.
This course is for IT professionals who measure and improve service performance. If your role involves KPIs, dashboards, service reviews, or improvement programmes, this certification builds the structured approach to make that work more effective.
Have a look at when our next PDC IT Performance & Improvement Management is running.
Get in touch to talk about arranging a private PDC IT Performance & Improvement Management course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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