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This practical one-day workshop develops hands-on skills in problem identification and root cause analysis – the techniques that enable teams to move beyond repeatedly resolving the same incidents to actually eliminating underlying causes.
The workshop covers the key RCA tools and techniques: 5 Whys, Fishbone/Ishikawa diagrams, fault tree analysis, timeline analysis, and structured problem statements. It is highly practical, with exercises and case studies designed to build confidence and competence in applying RCA techniques to real situations.
While rooted in ITIL® problem management principles, the workshop applies equally to operations, manufacturing, and any environment where structured problem solving is needed.
By the end of this workshop, you will be able to:
This workshop is suitable for:
There are no formal prerequisites.
This is a workshop-format course. A certificate of completion is provided. No formal examination.
All workshop materials are included in the course fee.
The Problem & Root Cause Analysis Workshop is for practitioners who want to solve problems properly – not just fix symptoms. Whether you are working in IT, operations, or any other function, RCA gives you the tools to find real causes and prevent recurrence.
Have a look at when our next Problem Management & Root Cause Analysis Workshop is running.
Get in touch to talk about arranging a private Problem Management & Root Cause Analysis Workshop course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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