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The SDI® Service Desk Analyst (SDA) certification recognises the knowledge, customer service skills, and technical understanding required to perform effectively as a service desk analyst.
Delivered over three days, the course covers the full range of service desk analyst competencies: communication skills, incident and request management, customer relationship management, problem-solving techniques, and the use of service management tools.
SDI® is the professional body for IT service management and service desk professionals. The SDA certification is internationally recognised as the benchmark qualification for service desk roles.
By the end of this course, you will be able to:
This course is suitable for:
There are no formal prerequisites. The course is suitable for those new to service desk roles.
This course prepares you for the SDI® Service Desk Analyst examination.
All course materials are included in the course fee.
The SDI® SDA certification is for anyone who works in – or aspires to work in – a service desk or IT support role. Whether you are new to the profession or looking to formalise years of experience, this certification validates your competence and professionalism.
Have a look at when our next SDI Service Desk Analyst v9 is running.
Get in touch to talk about arranging a private SDI Service Desk Analyst v9 course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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