Our Articles

Have a look at some of our articles explaining everything from the big concepts down to the fine detail. We hope they help you.

Serving drinks, service

Defining the term ‘Service’

The term “service” is foundational — yet often misunderstood leading to missed opportunities, inefficiencies, and poor customer experiences.

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Value spelled in wooden blocks

What is Value?

What do we really mean by “value” in Service Management? It’s about benefits, usefulness, and importance, and co-creation.

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Compass Guiding Principles

The ITIL4 Guiding Principles

The ITIL4 Guiding Principles are essential to allow the flexibility of ITIL (adopt and adapt) whilst still sticking to best practice.

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Knowledge pollution

The Internet’s Knowledge Pollution Problem

The internet was never designed to be a curated library. It was built as a distributed, open system where all could contribute. That is its strength—but also its Achilles' heel.

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COBIT 2019

Understanding COBIT

COBIT® is a globally recognized framework developed by ISACA to help organizations manage and govern enterprise IT.

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Problem Management brain flow

Keys to Success with Problem Management

Handled well, problems help us build capability, sharpen skills, and improve confidence across the business. They’re a chance to fix what’s broken, prevent future issues, and deliver better outcomes—for customers,

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Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.

Across the street from this park, a group of visionary entrepreneurs was in the process of establishing a new consultancy firm. They wanted a name that would not only represent their commitment to providing insightful and robust solutions but also reflect their deep roots in the community and their dedication to helping businesses grow and flourish.

One crisp autumn morning, as the founders met to brainstorm names, a ray of sunlight broke through the clouds and illuminated the old oak tree in the park. Its leaves shimmered with a golden glow, casting a warm, inviting light. Inspired by this radiant sight, one of the founders suggested the name “BrightOak.” The name embodied the brilliance of innovative ideas and the steadfast strength of the mighty oak, a perfect metaphor for their consultancy.

And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.