Terms and Conditions

General Terms and Conditions​

Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BrightOak’s relationship with you concerning this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘BrightOak’ or ‘us’ or ‘we’ refers to the website owner. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • ​Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Any training courses booked with or through BrightOak carry the following Terms and Conditions:

Payment

  • All prices are in Pounds Sterling and payment is only accepted in this currency.
  • For individuals on public courses, payment is due in full at the time your course is confirmed.
  • Cancellations must be notified by email to admin@infrassistance.com
  • For cancellations received by email more than four weeks prior to the start date of the course, 100% of the course fee is refundable.
  • For cancellations received by email less than four weeks prior to the start date of the course but at least two weeks prior to the start date of the course, 50% of the course fee is refundable.
  • For cancellations received by email less than two weeks prior to the date of the course but at least two working days before the start of the course, only the examination fee is refundable.

Rescheduling

  • We reserve the right in exceptional circumstances such as the unplanned unavailability of the trainer or the venue to reschedule a course. In this circumstance, we will notify booked delegates as soon as possible but we will not be responsible for any loss or costs incurred, either consequential or otherwise, e.g. for travel and/or accommodation. In these circumstances, students will have the option of rescheduling their training or receiving a full refund.

Your and Our Responsibilities

  • You are responsible for your own travel and accommodation costs. Lunch and refreshments on public classroom courses may be provided as part of the course. If you have any special dietary requirements, please advise us at the time of booking.
  • You are responsible for ensuring that any exam voucher provided to you is used before the expiry date which is normally one year. If you are unable to use your voucher before its expiry date, you must, prior to its expiry date, request an extension which is normally available for a further six months for a fee of £30 plus VAT.

Our Website

The following terms and conditions govern your use of our website and by continuing, you agree to them. If you do not agree to these terms please leave immediately.

  • Information on the site is provided free of charge and is intended to be helpful to anyone looking to engage BrightOak’s services but also, in a more general sense, embark on an ITSM journey or improvement. Because of its general nature, the information cannot be taken as comprehensive and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information applies to the individual circumstances of your business. Despite our best efforts, it is possible that some information may be out of date.
  • As a result, we cannot take any responsibility for the consequences of errors or omissions. You should always exercise diligence over how you use the information and, if you are in any doubt, contact us so that we can help put the information into context. Any reliance you place on our information or on information linked to or from other websites will be at your own risk. You should consider seeking the advice of advisers, and should always check your decisions against your normal business methods and best practice in your field of business.
  • BrightOak, their agents and employees, are not liable for any losses or damages arising from your use of our websites, other than in respect of death or personal injury caused by their negligence or in respect of fraud.

Other Sites We Link To

  • Many links will lead to other websites. Although checked regularly, they are not under our control. We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all the time.
  • Commercial sites linked to from this website are present in order to provide useful additions to the information we provide. A link to a third-party website does not imply endorsement and you should use your business judgment to decide whether the information or service on that website is suitable for your needs.

We make every effort to check and test our websites during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We accept no liability for any damage to your computer system or loss of data caused by using this website or arising as a result of having used the website.

This website and the use of it is governed by UK law and UK courts shall have exclusive jurisdiction over any disputes connected to our website.

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BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586

Copyright© 2025 BrightOak Ltd. All rights reserved.

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Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.

Across the street from this park, a group of visionary entrepreneurs was in the process of establishing a new consultancy firm. They wanted a name that would not only represent their commitment to providing insightful and robust solutions but also reflect their deep roots in the community and their dedication to helping businesses grow and flourish.

One crisp autumn morning, as the founders met to brainstorm names, a ray of sunlight broke through the clouds and illuminated the old oak tree in the park. Its leaves shimmered with a golden glow, casting a warm, inviting light. Inspired by this radiant sight, one of the founders suggested the name “BrightOak.” The name embodied the brilliance of innovative ideas and the steadfast strength of the mighty oak, a perfect metaphor for their consultancy.

And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.