Terms and Conditions
General Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BrightOak’s relationship with you concerning this website.
If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘BrightOak’ or ‘us’ or ‘we’ refers to the website owner. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Training & Consultancy
Any training courses or consultancy booked with or through BrightOak carry the following Terms and Conditions:
Booking
- A signed booking form or purchase order number must be completed and returned to BrightOak prior to the commencement date of the training. On receipt of this, BrightOak will issue any necessary joining instructions and/or pre-reading.
Payment
- Where a company has placed the order by Purchase Order, invoices must be paid within thirty days of the BrightOak invoice being issued.
- Where the client does not have a credit agreement in place with BrightOak, the invoice must be paid at the point of ordering the course.
- Payment must be made on time, in full, and without any deduction, set off or counterclaim. If an account is outstanding, we reserve the right to refer the matter to our debt collection agents, which will incur a surcharge of 15% of the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgement of the court and continues to accrue.
- Passport bookings (that covers items such as advanced bookings, block bookings and BOGOF (Buy One Get One Free) sales offerings) and course bookings, refer to a non-refundable, non-cancellable, 12-month agreement between the client and BrightOak, from the date of booking. This covers all bookings taken for course delivery and/or consultancy services provided by BrightOak.
- If a quote for training/consultancy services has been provided, the quoted price is valid for thirty days from the quote date. If confirmation is not received within the thirty days, BrightOak reserve the right to revisit the figures if the potential client subsequently wishes to confirm the booking.
- Multiple course bookings that span more than two months will be invoiced separately, with the due date for each being as agreed with the client – nominally thirty days from invoice date.
Cancellations & Rescheduling
- Any cancellations must be made in writing 28 days before the scheduled start of the course. NO REFUNDS can be made for cancellations received less than 28 days before the course start and full payment will be due. NO REFUNDS can be made for cancellations and NO COURSE DATES WILL BE MOVED with less than 28 days’ notice and full payment will be due.
- In the event of a delegate being unable to attend the course, substitutions are welcomed at any time for the date booked, providing they can supply the required pre-requisites. If a substitute is not possible, and the delegate is moved to another date, the full course costs are liable.
- BrightOak will make all reasonable endeavours to ensure any training course for which bookings have been accepted is not cancelled. However, we reserve the right to cancel, change, or re-schedule any course.
- Should a course be cancelled, alternative dates will be offered. If rescheduled dates are not suitable, BrightOak will refund the cost of the booking in full (or, upon request, issue a credit note). No other compensation will be given.
- Credit notes issued for cancellations or overpayments are valid for a period of 24 months from the date of issue. After this period, the credit note will expire and cannot be used or extended.
- Candidates who purchase an e-learning course from BrightOak, do so on the understanding that a cancellation cannot be requested, as access will be provided to the candidate at the earliest opportunity.
Expenses
- The client accepts responsible for all delegate travel and accommodation costs. Lunch and refreshments on public classroom courses may be provided as part of the course.
Exam Vouchers
- The client is responsible for ensuring that any exam voucher provided is used before the expiry date which is normally one year. If the delegate is unable to use your voucher before its expiry date, they must, prior to its expiry date, request an extension which is normally available for a further six months for a fee of £45 plus VAT.
Exam Requirements
- All delegates sitting an examination whereby a pre-requisite qualification is required, will be obliged to provide appropriate evidence in advance of taking the exam. Note that it is the delegates’ responsibility to provide the pre-requisite evidence, which can normally be provided by the delegate contacting the Examination Institute (EI) utilised for the original examination.
- Evidence will be collected and recorded by the Accredited Training Organisation and sent to the EI along with the examination pack. Accordingly, BrightOak requires all delegates to provide evidence of any required examination certificate.
- Where a delegate fails to meet the pre-requisites for the course (this includes being unable to provide evidence of any certificates needed as a pre-requisite to the course and associated exam), that delegate will not be allowed to sit the exam. No refunds will be made, and full payment will be due.
- For details of any pre-requisites associated with your chosen course please refer to the pre-requisite tab on the course page of the website. If you need help or further clarification, please contact your account manager or email info@brightoak.uk and we will be happy to assist you.
Additional Needs
- As one of our delegates, your learning experience is important to us. Therefore, if your experience could be impacted because of a disability, visual impairment or medical condition, please inform us at the earliest opportunity so that appropriate alternate arrangements can be made.
- For classroom courses where lunch and refreshments are being provided, please let us know in advance if you have any special dietary requirements.
Indemnity
- Should, for any reason outside the control of BrightOak, the venue or the speaker change, or the event be cancelled due to industrial actions, adverse weather conditions or an act of terrorism BrightOak will endeavour to re-schedule but the client hereby indemnifies and holds BrightOak harmless from and against any and all costs, damages and expenses, including attorney fees, which are incurred by the client.
- The construction validity and performance of this Agreement shall be governed by all aspects by the laws of England to the exclusive jurisdiction of whose court the Parties hereby agree to submit.
Use Of Information
Our Website
The following terms and conditions govern your use of our website and by continuing, you agree to them. If you do not agree to these terms please leave immediately.
- Information on the site is provided free of charge and is intended to be helpful to anyone looking to engage BrightOak’s services but also, in a more general sense, embark on an ITSM journey or improvement. Because of its general nature, the information cannot be taken as comprehensive and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information applies to the individual circumstances of your business. Despite our best efforts, it is possible that some information may be out of date.
- As a result, we cannot take any responsibility for the consequences of errors or omissions. You should always exercise diligence over how you use the information and, if you are in any doubt, contact us so that we can help put the information into context. Any reliance you place on our information or on information linked to or from other websites will be at your own risk. You should consider seeking the advice of advisers, and should always check your decisions against your normal business methods and best practice in your field of business.
- BrightOak, their agents and employees, are not liable for any losses or damages arising from your use of our websites, other than in respect of death or personal injury caused by their negligence or in respect of fraud.
Other Sites We Link To
- Many links will lead to other websites. Although checked regularly, they are not under our control. We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all the time.
- Commercial sites linked to from this website are present in order to provide useful additions to the information we provide. A link to a third-party website does not imply endorsement and you should use your business judgment to decide whether the information or service on that website is suitable for your needs.
Virus protection
We make every effort to check and test our websites during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We accept no liability for any damage to your computer system or loss of data caused by using this website or arising as a result of having used the website.
Applicable law
This website and the use of it is governed by UK law and UK courts shall have exclusive jurisdiction over any disputes connected to our website.
