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The Enterprise Service Management Practitioner is an intensive and highly practical two-day course. It equips participants with the knowledge and tools to drive service excellence across their organisation. Drawing on proven principles from the ITIL framework, the course focuses on applying service management best practices across all functions – not just IT.
Through interactive workshops and real-world scenarios, delegates will learn how to apply key techniques such as value stream mapping, service catalogue development, cross-functional collaboration, and continual improvement. The course culminates in the award of the ESM Practitioner Certificate, available at Pass, Merit, or Distinction level based on assessment performance.
Participants will leave the course with the skills to:
This course is ideal for professionals at all levels – senior, middle, and junior management – across business units such as HR, Finance, Legal, Marketing, Estates, and Facilities. It is also highly relevant for quality managers, operational leads, continual improvement professionals, and IT staff involved in digital transformation and service delivery.
There are no formal prerequisites for this course, but it is recommended to have a basic understanding of IT service management principles.
The ESM Practitioner Certificate is awarded based on:
Participants will receive a course workbook, available in both hardcopy and e-book formats. Additional materials and resources will be provided during the course.
£1050 + VAT per person
Professionals extending service management practices across the enterprise.
Have a look at when our next Enterprise Service Management Practitioner is running.
Get in touch to talk about arranging an in-organisation Enterprise Service Management Practitioner course
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We will never pack a course.
The maximum number of participants on any of our public courses will be 8.
We will run the course even with as few participants as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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