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The Enterprise Service Management Practitioner is an intensive and highly practical two-day course. It is designed to equip participants with the knowledge and tools required to drive service excellence across their organisation. Moreover, it builds on proven principles from the ITIL framework, emphasising the application of service management best practices across all functions — not just IT.
In addition, delegates will benefit from interactive workshops and real-world scenarios, which reinforce learning through hands-on experience. For example, participants will explore techniques such as value stream mapping, service catalogue development, cross-functional collaboration, and continual improvement. Consequently, they will be better prepared to implement these practices within their own teams.
Participants will leave the course with the skills to:
This course is ideal for professionals at all levels – senior, middle, and junior management – across business units such as HR, Finance, Legal, Marketing, Estates, and Facilities. It is also highly relevant for quality managers, operational leads, continual improvement professionals, and IT staff involved in digital transformation and service delivery.
There are no formal prerequisites for this course, but it is recommended to have a basic understanding of IT service management principles.
The course culminates in an assessment that leads to the ESM Practitioner Certificate, awarded at Pass, Merit, or Distinction level, depending on performance. As a result, learners leave with both practical skills and formal recognition of their achievement.
The ESM Practitioner Certificate is awarded based on:
Participants will receive a course workbook, available in both hardcopy and e-book formats. Additional materials and resources will be provided during the course.
Professionals extending service management practices across the enterprise.
Have a look at when our next Enterprise Service Management Practitioner is running.
Get in touch to talk about arranging a private Enterprise Service Management Practitioner course for your organisation.
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We will never pack a course.
The maximum number of participants on any of our public courses will be 8.
We will run the course even with as few participants as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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