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The ITIL® 4 Foundation course provides a comprehensive introduction to the ITIL 4 framework – the most widely adopted approach to IT service management in the world. Delivered over three days, the course explores the key concepts, principles, and practices that underpin effective service management, including the Service Value System (SVS), the Service Value Chain, and the Four Dimensions Model.
You will learn how organisations create, deliver, and continually improve the value of their IT services – and how ITIL 4 integrates with modern approaches such as Agile, DevOps, and Lean.
The course is designed to prepare you for the ITIL® 4 Foundation certification examination and give you a solid grounding for progressing to ITIL 4 Practitioner, Specialist, or Managing Professional qualifications.
By the end of this course, you will be able to:
This course is suitable for:
No prior ITIL knowledge is required, though some experience in an IT environment is beneficial.
There are no formal prerequisites for the ITIL® 4 Foundation course. It is open to all candidates. Some experience working in an IT environment is helpful but not required.
This course prepares you for the ITIL® 4 Foundation certification examination, administered by PeopleCert on behalf of AXELOS.
Exam vouchers can be arranged through BrightOak. Please ask your course coordinator for details.
All course materials are provided by your BrightOak trainer and are included in the course fee. You will receive:
Materials are designed to support both your learning during the course and your exam preparation afterwards.
The ITIL® 4 Foundation course is the ideal starting point for anyone looking to build a career in IT service management or formalise their understanding of best practice frameworks. Whether you are new to IT, moving into a service management role, or looking to complement existing qualifications, this course gives you the foundation you need.
We run ITIL<sup>®</sup>4 Foundation courses about every month.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Foundation course for your organisation.
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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