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The ITIL® Foundation (Version 5) provides a modern, practical introduction to digital product and service management, reflecting the latest evolution of the framework released in 2026.
Our 3‑day version goes further than the standard Foundation course by combining the core concepts with hands‑on practice, giving learners a real introduction to how ITIL practices are applied in day‑to‑day work.
The course covers the ITIL Value System, the Product & Service Lifecycle, guiding principles, and the updated practices, all of which support work in AI‑native and digital‑first environments.
By the end of the course, you will be able to:
This course is designed for:
While there are no mandatory prerequisites, having experience in IT services is advantageous.
This course prepares you for the ITIL (version 5) Foundation Certification examination.
You will be provided with full materials for the course and to assist your revision prior to the exam:
The official ITIL (version 5) publication eBook and the official PeopleCert course materials are accessed from within your candidate portal once you have redeemed your PeopleCert Voucher Code.
Perfect for anyone new to IT service management or looking to understand the key concepts, principles, and practices of ITIL.
We run ITIL<sup>®</sup> (version 5) Foundation – Extended courses about every month.
Get in touch to talk about arranging a private ITIL<sup>®</sup> (version 5) Foundation – Extended course for your organisation.
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum learners on our public courses will be 8.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| 02/06/2026 | 3 days | Virtual | 12 / 12 |
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