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The ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS) is an Extension module that provides a vendor-neutral, user-centric approach to cloud service management. It aligns ITIL 4 practices with cloud adoption – helping organisations understand how to evaluate, procure, and manage cloud services effectively within a service management framework.
Delivered over three days, the course covers the full cloud service lifecycle: from market analysis and supplier selection, through governance and integration, to continuous improvement of cloud-enabled services.
The AMCS module is relevant to organisations at any stage of their cloud journey – whether planning initial cloud adoption or managing complex multi-cloud environments.
By the end of this course, you will be able to:
– Analyse available cloud service options and select the most appropriate for business needs
– Understand the key components of cloud service agreements and what to look for when procuring services
– Apply ITIL 4 practices to govern and manage cloud services effectively
– Manage the integration of cloud services into existing service management frameworks
– Understand the risks and challenges of cloud adoption and how to mitigate them
– Drive continual improvement of cloud-enabled services
– Prepare for the ITIL® 4 Specialist: AMCS examination
This course is suitable for:
– IT professionals involved in evaluating, procuring, or managing cloud services
– Service managers and architects working with cloud-based infrastructure or platforms
– IT leaders responsible for cloud strategy and governance
– Anyone seeking to formalise their cloud management knowledge within an ITIL 4 context
There are no formal certification prerequisites for the AMCS module. However, familiarity with cloud computing concepts and some experience in IT service management is beneficial.
Note: ITIL® 4 Foundation is not required for this module, making it accessible to a wider audience.
This course prepares you for the ITIL® 4 Specialist: Acquiring & Managing Cloud Services examination, administered by PeopleCert.
– Format: 40 multiple-choice questions
– Duration: 90 minutes (113 minutes for non-native language candidates)
– Pass mark: 70% (28 out of 40)
– Open book: No
– Exam delivery: Online proctored or paper-based at an authorised test centre
All course materials are included in the course fee. You will receive:
– Official ITIL® 4 Specialist: AMCS courseware
– Practice exam questions
– Revision support materials
£1650 +VAT per person
The AMCS module is for IT professionals who work with cloud services at any level – from technical operations to strategic procurement. It provides a structured, best-practice approach that complements hands-on cloud experience with service management expertise.
Have a look at when our next ITIL<sup>®</sup>4 Acquiring & Managing Cloud Services Extension is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Acquiring & Managing Cloud Services Extension course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
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