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The ITIL® 4 Continual Improvement Practitioner is a one-day course that develops practical expertise in the Continual Improvement practice within the ITIL 4 framework. Continual Improvement is the practice responsible for aligning an organisation’s practices and services with changing business needs through ongoing identification and implementation of improvements. This course covers the ITIL Continual Improvement Model, improvement techniques, and how to build an improvement culture across IT and service management teams.
Designed for practitioners already holding ITIL® 4 Foundation, this course provides in-depth coverage of the practice’s concepts, activities, roles, and metrics – and prepares you for the single-practice practitioner examination.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required:
This course prepares you for the ITIL® 4 Continual Improvement Practitioner examination, administered by PeopleCert.
All course materials are included in the course fee. You will receive:
The Continual Improvement Practitioner course is for IT professionals who drive improvement in services, processes, and teams. Whether you lead formal improvement programmes or embed improvement thinking into daily operations, this certification validates your ability to apply structured improvement practices.
Have a look at when our next ITIL<sup>®</sup>4 Continual Improvement Practitioner is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Continual Improvement Practitioner course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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