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The ITIL® 4 Specialist: Create, Deliver & Support (CDS) course is one of four modules required to achieve the ITIL® 4 Managing Professional designation. It focuses on the core service management activities needed to deliver and support high-quality IT services – covering the integration of people, processes, partners, and technology into a cohesive service value chain.
Delivered over three days, the course explores how to plan and build a service value stream that creates, delivers, and supports services effectively. Topics include organisational and team structure, team culture and collaboration, workforce planning, and the use of information and technology to support service management practices.
This module builds directly on ITIL® 4 Foundation and is a mandatory step toward the Managing Professional designation.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required for this course:
Candidates should also have practical experience in IT service management.
This course prepares you for the ITIL® 4 Specialist: Create, Deliver & Support examination, administered by PeopleCert.
All course materials are included in the course fee and provided by your BrightOak trainer. You will receive:
The CDS module is designed for experienced IT professionals who manage or contribute to service delivery and support. It is particularly valuable for those working toward the ITIL® 4 Managing Professional designation or seeking to apply structured best practice to day-to-day service management operations.
Have a look at when our next ITIL<sup>®</sup>4 Create, Deliver & Support Specialist is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Create, Deliver & Support Specialist course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.
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And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.
