Any questions?
The ITIL® 4 Strategist: Direct, Plan & Improve (DPI) is a unique module – it is shared between both the Managing Professional and Strategic Leader designation pathways. This means it is mandatory for both, and completing it contributes credits toward either designation.
Delivered over three days, the course focuses on the practical skills needed to create a learning and improving IT organisation. It covers how to apply direction-setting, planning, measurement, and continual improvement techniques across the full range of service management activities.
DPI equips IT leaders and practitioners with the tools to drive meaningful organisational improvement, align IT with business strategy, and embed a culture of continual improvement at every level.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required:
This course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve examination, administered by PeopleCert.
All course materials are included in the course fee. You will receive:
DPI is designed for IT leaders and managers who need to direct their teams, plan for change, and drive continual improvement. Whether you are working toward the Managing Professional or Strategic Leader designation, or simply want to sharpen your leadership and improvement skills, this course delivers practical tools and frameworks you can apply immediately.
Have a look at when our next ITIL<sup>®</sup>4 Direct, Plan & Improve Specialist is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Direct, Plan & Improve Specialist course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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