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This course is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. This course leads to the ITIL 4 Specialist: Monitor, Support & Fulfil certification. To achieve the Practice Manager designation you will also need to achieve the ITIL 4 Specialist: Create, Deliver & Support certification.
Individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximising value from these Practices:
The individual practices are offered through a combined in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
The ITIL4 Monitor, Support and Fulfil enables professionals to:
ITIL4 Practitioner: Service Desk
Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.
ITIL4 Practitioner: Incident Management
The ITIL4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible.
ITIL4 Practitioner: Problem Management
The Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors. This module provides practical guidance on the processes and activities of the Problem Management practice and their roles in the service value chain, the organisations and people involved in the practice, information and technology supporting the practice, and considerations for partners and suppliers.
ITIL4 Practitioner: Service Request Management
The Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. This module provides understanding and application of the key concepts, principles, value and challenges of the Service Request Management practice.
ITIL4 Practitioner: Monitoring and Event Management
The Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events. This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
The ITIL Practice Certifications are intended for professionals that want to prove and validate their skills in specific practice areas. The combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.
The following are the prerequisites for this course:
Contact us if you have not yet attained your ITIL4 Foundation.
To obtain the ITIL4 Practice Manager designation, you must complete this course and the ITIL4 Create, Deliver and Support module.
Contact us if you want to enquire about the ITIL4 Create, Deliver and Support.
This course prepares participants for the examination leading to the ITIL®4 Monitor, Support and Fulfil.
You will be provided with full materials for the course and to assist your revision prior to the exam:
The ITIL4 official publication eBook and the official PeopleCert course materials are accessed from within your candidate portal once you have redeemed your PeopleCert Voucher Code.
*per learner
excludes VAT
POA for group bookings
Have a look at when our next ITIL®4 Monitor, Support & Fulfil Practitioner Group is running.
BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586
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We will never pack a course.
The maximum number of participants on our public courses will be 8.
We will run the course even with as few participants as 2.
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
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