ITIL4 Overview

ITIL4-OVER
Overview

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Overview

Please Note: Our ITIL® Overview training course is not run as a public scheduled training course, however it can be delivered as a private virtual training session for your team. Email us at team@brightoak.uk for a formal quote.

The ITIL® 4 Overview training course provides a taster to Service Management and is introductory level training for those who work in ITSM or work alongside Service Managers and need a basic understanding of what they do and why they do it.

Upon completion, you will understand the requirement for Service Management, its components and the benefits that can accrue from its implementation.

Our ITIL® 4 Overview training course covers the following topics:

  • What ITIL® 4 is
  • Where ITIL® 4 fits into a modern IT environment
  • Benefits and challenges of ITIL® 4
  • Key concepts and definitions of Service Management
  • The seven guiding principles
  • The four dimensions of Service Management
  • The Service value stream
  • Service value chains
  • ITIL® 4 Practices

Our ITIL® 4 Overview training course is suitable for professionals who are interested in ITIL® Best Practice.

There are no formal entry-level requirements for our ITIL® Overview training course.

There is no examination or certification associated with our ITIL® Overview training course.

Our ITIL® 4 Overview training course includes the following materials:

  • Full Digital Course Materials
  • Quizzes
  • Exercises

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Who is it for?

Professionals interested in ITIL® Best Practice

Duration

1 day

Schedule

Have a look at when our next ITIL4 Overview is running.

Nothing schedule. Get in touch.

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We will never pack a course.

The maximum number of participants on any of our public courses will be 8.

We will run the course even with as few participants as 2 (and we can run it with just 1 for a slight premium).

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Course:
ITIL4 Overview

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Course:
ITIL4 Overview

ITIL4 Overview

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