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The ITIL® 4 Relationship Management Practitioner is a one-day course that develops practical expertise in the Relationship Management practice within the ITIL 4 framework. Relationship Management is the practice responsible for establishing and nurturing the links between an organisation and its stakeholders at strategic and tactical levels. This course covers how to build trust, manage expectations, handle conflicts, and create the conditions for effective value co-creation with customers and partners.
Designed for practitioners already holding ITIL® 4 Foundation, this course provides in-depth coverage of the practice’s concepts, activities, roles, and metrics – and prepares you for the single-practice practitioner examination.
By the end of this course, you will be able to:
– Define the key concepts, principles, value, and challenges of Relationship Management
– Describe the inputs, outputs, and activities of the Relationship Management practice
– Understand the roles and responsibilities involved in Relationship Management
– Apply Relationship Management processes and procedures in real-world scenarios
– Build and maintain productive relationships with customers, users, and business stakeholders
– Manage stakeholder expectations and resolve relationship conflicts constructively
– Prepare for the ITIL® 4 Relationship Management Practitioner examination
This course is ideal for:
– Business relationship managers and account managers
– IT service managers responsible for customer and stakeholder engagement
– ITIL® 4 Foundation holders seeking specialist practitioner certification
– IT professionals wanting a recognised qualification in Relationship Management
The following prerequisite is required:
– ITIL® 4 Foundation certification
This course prepares you for the ITIL® 4 Relationship Management Practitioner examination, administered by PeopleCert.
– Format: 20 multiple-choice questions
– Duration: 30 minutes (38 minutes for non-native language candidates)
– Pass mark: 65% (13 out of 20)
– Open book: No
– Exam delivery: Online proctored or paper-based at an authorised test centre
All course materials are included in the course fee. You will receive:
– ITIL® 4 Relationship Management Practitioner courseware
– Practice exam questions
– Revision support materials
After this single-practice Practitioner course, consider:
– Other ITIL® 4 Practitioner modules to broaden your certification portfolio
– ITIL® Version 5 Practitioner Group courses (MSF, PIC, CAI) for cross-practice combined certifications
– ITIL® 4 Specialist modules on the Managing Professional pathway (CDS, DSV, HVIT, DPI)
£695 +VAT per person
The Relationship Management Practitioner course is for IT professionals who act as the bridge between service providers and their customers. If your role involves managing stakeholder expectations, maintaining customer satisfaction, or developing strategic partnerships, this certification supports your professional development.
Have a look at when our next ITIL<sup>®</sup>4 Relationship Management Practitioner is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Relationship Management Practitioner course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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