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The ITIL® 4 Relationship Management Practitioner is a one-day course that develops practical expertise in the Relationship Management practice within the ITIL 4 framework. Relationship Management is the practice responsible for establishing and nurturing the links between an organisation and its stakeholders at strategic and tactical levels. This course covers how to build trust, manage expectations, handle conflicts, and create the conditions for effective value co-creation with customers and partners.
Designed for practitioners already holding ITIL® 4 Foundation, this course provides in-depth coverage of the practice’s concepts, activities, roles, and metrics – and prepares you for the single-practice practitioner examination.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required:
This course prepares you for the ITIL® 4 Relationship Management Practitioner examination, administered by PeopleCert.
All course materials are included in the course fee. You will receive:
The Relationship Management Practitioner course is for IT professionals who act as the bridge between service providers and their customers. If your role involves managing stakeholder expectations, maintaining customer satisfaction, or developing strategic partnerships, this certification supports your professional development.
Have a look at when our next ITIL<sup>®</sup>4 Relationship Management Practitioner is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Relationship Management Practitioner course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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