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This course introduces the foundational concepts, principles, and techniques of Knowledge Management (KM), with a strong emphasis on the ITIL4 Knowledge Management Practice. Participants will explore how KM supports decision-making, improves service delivery, and fosters continuous improvement. The course also draws on broader KM theories and practices from business, information science, and organizational learning to provide a well-rounded understanding.
Through interactive discussions, real-world examples, and practical exercises, learners will gain the skills to identify, capture, structure, and share knowledge effectively within their organizations.
By the end of this course, participants will be able to:
This course is ideal for:
There are no formal prerequisites. However, participants will benefit from:
Not examined – This course is designed for practical learning and application, not certification.
£295 + VAT per person
Professionals looking to improve how knowledge is captured, shared, and used to enhance service performance and organizational learning.
Have a look at when our next Knowledge Management Foundation: Principles and Practices is running.
Get in touch to talk about arranging an in-organisation Knowledge Management Foundation: Principles and Practices course
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We will never pack a course.
The maximum number of participants on any of our public courses will be 8.
We will run the course even with as few participants as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.
Across the street from this park, a group of visionary entrepreneurs was in the process of establishing a new consultancy firm. They wanted a name that would not only represent their commitment to providing insightful and robust solutions but also reflect their deep roots in the community and their dedication to helping businesses grow and flourish.
One crisp autumn morning, as the founders met to brainstorm names, a ray of sunlight broke through the clouds and illuminated the old oak tree in the park. Its leaves shimmered with a golden glow, casting a warm, inviting light. Inspired by this radiant sight, one of the founders suggested the name “BrightOak.” The name embodied the brilliance of innovative ideas and the steadfast strength of the mighty oak, a perfect metaphor for their consultancy.
And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.
