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Passing ITIL Foundation tells you what ITIL says. This one-day workshop shows you how it works – and what it means for your organisation.
Built around a single running case study, the workshop follows one organisation through an outage, its causes, the fix and the month-end review. Along the way it covers 15 ITIL practices at three depths – from service desk, incident, problem and change to service level management and continual improvement – and shows how work hands off between them along a value stream.
It’s a workshop, not a certification course: no exam, no exam preparation, just application. Delegates leave with reference cards for every practice and one change they’ll make or propose at work. Run it in-house and we’ll tailor the discussion to your own services and pain points.
By the end of this workshop, you will be able to:
This workshop is suitable for:
ITIL Foundation (version 4 or 5) is recommended but not required.
This is a workshop. There is no exam. A BrightOak certificate of attendance is provided.
Workshop slides, the running case study, and a set of practice reference cards to keep – all included.
£395 +VAT per person
For anyone who knows ITIL on paper and wants to see – and practise – how it works in a real organisation, including yours.
Have a look at when our next Making ITIL® Practical for Your Organisation (Workshop) is running.
Get in touch to talk about arranging a private Making ITIL® Practical for Your Organisation (Workshop) course for your organisation.
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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