PDC IntegratedITSM System

PDC-SYS
Foundation

Experienced Trainers

High Pass Rate

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Overview

The Professional Designations Integrated ITSM System course provides participants with a comprehensive understanding of how IT Service Management (ITSM) processes can be integrated to support business goals effectively. The course emphasizes the importance of systems thinking and how interconnected ITSM components can enhance overall performance and business results.

Participants will gain knowledge and skills in:

  • Understanding the origins and importance of systems thinking in ITSM.
  • The benefits of an integrated IT and business organization structure.
  • Key ITSM processes and their integration, including production and support, change and release engineering, and service engagement.
  • The role of key stakeholders in enabling integrated ITSM.
  • Organizational change management, Lean IT, Agile, and DevOps practices in an integrated ITSM environment.
  • IT performance results and improvement management to support business decisions.

This course is suitable for:

  • IT professionals working in roles that interact with IT service management.
  • IT Service Managers and Directors.
  • IT Operations Managers.
  • IT Consultants.
  • Business Analysts.
  • Quality Managers.
  • Anyone looking to enhance their understanding of integrated ITSM.

There are no formal prerequisites for this course, but it is recommended to have a basic understanding of ITSM principles and practices.

  • Language: English
  • Duration: 45 minutes
  • Questions: 30 multiple-choice questions
  • Pass mark: 60% (18 questions correct out of 30)
  • Open book: No

Participants will receive a course workbook, available in both hardcopy and e-book formats. Additional materials and resources will be provided during the course.

Related Courses

No related courses.
1 day
Classroom or Virtual
£1350*

*per learner
excludes VAT
POA for group bookings

Have a look at when our next PDC IntegratedITSM System is running.

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We will never pack a course.

The maximum number of participants on our public courses will be 8.

We will run the course even with as few participants as 2.

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Course:
PDC IntegratedITSM System

PDC IntegratedITSM System

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