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The PDC Problem Management: Root Cause Analysis Specialist course provides IT professionals with the skills to proactively identify and resolve the underlying causes of recurring incidents – reducing service disruption and improving overall IT reliability.
Delivered over two days, the course covers the theory and practice of problem management: from reactive problem investigation through to proactive trend analysis and permanent fix strategies. It introduces a range of root cause analysis techniques including fishbone diagrams, 5 Whys, fault tree analysis, and others – giving practitioners a toolkit they can apply immediately.
This is a Professional Designations Certification (PDC) qualification.
By the end of this course, you will be able to:
This course is suitable for:
There are no formal prerequisites for this course.
This course prepares you for the PDC Problem Management: RCA Specialist examination.
Full exam details confirmed at time of enrolment.
All course materials are included in the course fee, including courseware and practice exam questions.
This course is for IT professionals who investigate the root causes of service failures. Whether you run post-incident reviews, manage a known error database, or lead problem management in an ITSM team, this certification validates your structured approach.
Have a look at when our next PDC Problem Management: Root Cause Analysis Specialist is running.
Get in touch to talk about arranging a private PDC Problem Management: Root Cause Analysis Specialist course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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