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The SDI Metrics & Reporting course provides participants with a comprehensive understanding of how to measure and report on IT service performance effectively. The course focuses on key metrics, data sources, and analytical methods to help organizations make informed decisions and demonstrate business value.
Participants will gain knowledge and skills in:
This course is suitable for:
There are no formal prerequisites for this course, but it is recommended to have a basic understanding of IT Service Management principles and practices.
Format: Interactive workshop with practical exercises.
Certification: Certificate of completion upon successful completion.
Participants will receive a course workbook, access to digital tools and resources, and a collaborative workspace for sharing ideas with fellow delegates.
*per learner
excludes VAT
POA for group bookings
Have a look at when our next SDI Metrics & Reporting is running.
BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586
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We will never pack a course.
The maximum number of participants on our public courses will be 8.
We will run the course even with as few participants as 2.
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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