Conflict Management And Resolution Essentials

Conflict Management And Resolution Essentials

SSK-CONFRES

Experienced Trainers

High Pass Rate

Any questions?

Overview

Our one-day Conflict Management And Resolution Essentials training course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.

Workplace conflict can lead to damaged relationships and poor productivity, but there are constructive ways for responding to conflict and preventing it from becoming destructive. In this course we look at Conflict Management and Resolution by working through realistic work scenarios.

Our Conflict Management And Resolution Essentials training course will teach you to become proficient in the following:

  • Identifying conflict situations
  • Dealing with anger
  • Valuing, respecting and acknowledging personal boundaries
  • Clarifying personal boundaries that enable strong relationships
  • Recognise filters, lenses, and mistaken assumptions
  • Cope with challenging personalities
  • Open the door to resolving conflict without set expectations
  • Mediate conflict between co-workers

The course will benefit several individuals and organisations in an IT environment including but not limited to:

  • IT Managers and Leaders
  • IT Project Managers
  • IT Team Members
  • IT Support and Helpdesk Staff
  • IT Consultants and Service Providers
  • IT Sales and Account Managers
  • IT Professionals in Cross-Functional Teams
  • Educational Institutions and Students

There are no entry-level requirements for this course.

Conflict Management And Resolution Essentials Exam:

  • Format: Multiple Choice
  • Questions: 40
  • Pass Mark: 70%
  • Proctored Exam

Our Conflict Management And Resolution Essentials training course contains the following:

  • 1-day instructor-led training course
  • One-on-one after-course instructor coaching
  • Pre-reading
  • Course Manual
  • Quizzes
  • Exercises

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£695 +VAT per person

Who is it for?

The Conflict Management And Resolution Essentials training is suitable for almost anyone working in teams or the general public. It is also useful for managers who may have to support their team members who experience conflict or in roles where decisions being made have the potential to cause conflict.

Duration

1 day

Schedule

Have a look at when our next Conflict Management And Resolution Essentials is running.

Nothing schedule. Get in touch.

Get in touch to talk about arranging a private Conflict Management And Resolution Essentials course for your organisation.

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We Promise ...

We will never pack a course.

The maximum number of participants on any of our public courses will be 8.

We will run the course even with as few participants as 2 (and we can run it with just 1 for a slight premium).

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Contact Information
Course:
Conflict Management And Resolution Essentials

I'm Interested!

Fill out the form below, and we will be in touch shortly.
Contact Information
Course:
Conflict Management And Resolution Essentials

Conflict Management And Resolution Essentials

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