ITIL® (version 5) Foundation – Extended

Start Date: 02/06/2026 (9:00 am – 17:00 Europe/London)

Duration: 3 days

Delivery Method: Virtual

Price: £1275 +VAT

Full Course Details

Overview

The ITIL® Foundation (Version 5) provides a modern, practical introduction to digital product and service management, reflecting the latest evolution of the framework released in 2026.

Our 3‑day version goes further than the standard Foundation course by combining the core concepts with hands‑on practice, giving learners a real introduction to how ITIL practices are applied in day‑to‑day work.

The course covers the ITIL Value System, the Product & Service Lifecycle, guiding principles, and the updated practices, all of which support work in AI‑native and digital‑first environments.

By the end of the course, you will be able to:

  • Explain the core concepts of digital product & service management, including value creation and co‑creation.
  • Understand the Four Dimensions of product and service management.
  • Apply the ITIL Guiding Principles in real scenarios to support better ways of working.
  • Describe the Product & Service Lifecycle (Discover → Design → Acquire → Build → Transition → Operate → Deliver → Support).
  • Understand how the ITIL Value System works and how practices support value delivery.
  • Recognise how AI, automation and complexity‑ready thinking shape modern service environments.
  • Use core ITIL practices through guided exercises, such as:
    • Incident Management
    • Change Enablement
    • Service Request Management
    • Problem Management
    • Continual Improvement
  • Build confidence mapping simple value streams and applying practice workflows.

This course is designed for:

  • IT professionals entering or transitioning into service management roles.
  • Service desk & support teams, engineers, analysts, and technicians.
  • Practice managers, service owners, product teams, and cross‑functional operations roles.
  • Anyone who wants not only to understand ITIL v5, but also to see how it is practically used.
  • Teams working in modern, AI‑enabled service environments.

While there are no mandatory prerequisites, having experience in IT services is advantageous.

This course prepares you for the ITIL (version 5) Foundation Certification examination.

  • The exam consists of a 60-minute, 40 question, closed-book, multiple-choice exam.
  • A mark of 65% is required to pass.
  • It is administered by an independent examination body, PeopleCert.
  • The exam is provided as an online examination voucher.
  • You will receive an email from PeopleCert shortly before your course with information on how to register for and schedule your exam.
  • The exam schedule is available 24/7 so you can sit your exam at a time that suits you.
  • Your voucher will be valid for 12 months, however we do recommend you complete your examination as close to the course date as you can – this is when the information is most fresh and relevant.

Provided by the Trainer

You will be provided with full materials for the course and to assist your revision prior to the exam:

  • Course workbooks/slideshow for students to download, or view on laptop or tablet devices
  • Official AXELOS ITIL practice exams
  • Course reference and exam guidance materials
  • Online examination voucher, valid for 12-months

Other Materials

The official ITIL (version 5) publication eBook and the official PeopleCert course materials are accessed from within your candidate portal once you have redeemed your PeopleCert Voucher Code.

Event code: 2500093
Course: ITIL® (version 5) Foundation – Extended
Start Date: 02/06/2026
Duration: 3 days

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Contact Information
Course:
ITIL® (version 5) Foundation 2-4 Jun 2026

I'm Interested!

Fill out the form below, and we will be in touch shortly.
Contact Information
Course:
ITIL® (version 5) Foundation 2-4 Jun 2026
Virtual
02/06/2026

ITIL® (version 5) Foundation 2-4 Jun 2026

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We will never pack a course.

The maximum learners on our public courses will be 8.

We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).

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