Start Date: 02/11/2026 (9:00 am – 17:00 Europe/London)
Duration: 2 days
Delivery Method: Virtual
Price: £800 +VAT
This practical one-day workshop develops hands-on skills in problem identification and root cause analysis – the techniques that enable teams to move beyond repeatedly resolving the same incidents to actually eliminating underlying causes.
The workshop covers the key RCA tools and techniques: 5 Whys, Fishbone/Ishikawa diagrams, fault tree analysis, timeline analysis, and structured problem statements. It is highly practical, with exercises and case studies designed to build confidence and competence in applying RCA techniques to real situations.
While rooted in ITIL® problem management principles, the workshop applies equally to operations, manufacturing, and any environment where structured problem solving is needed.
By the end of this workshop, you will be able to:
– Write a clear, structured problem statement
– Apply 5 Whys analysis to identify underlying causes
– Use Fishbone/Ishikawa diagrams to map potential causes
– Apply timeline analysis to sequence events and identify contributory factors
– Select the right RCA technique for different types of problem
– Document findings and communicate root causes clearly
This workshop is suitable for:
– IT support and operations staff involved in problem management
– Service desk managers and ITSM practitioners
– Anyone in any discipline who wants to develop structured problem-solving skills
There are no formal prerequisites.
This is a workshop-format course. A certificate of completion is provided. No formal examination.
All workshop materials are included in the course fee.
Fill out the form below, and we will be in touch shortly.
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
Don’t see a convenient date?
We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
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