A Modern Approach to IT Service Management
As the IT service management landscape continues to evolve, the integratedITSM designation scheme from Professional Designations Corp. (PDC), along with its supporting courses, is rapidly gaining momentum. It is seen as a forward-thinking approach to IT service management.
For many years, ITIL has served as a foundational framework in the ITSM space. However, as organizations evolve, their needs have changed. As a result, many professionals are now exploring complementary or alternative models. The scheme aligns with ITIL guidance, however it introduces additional layers tailored to organisational maturity.
Several factors have contributed to this shift. These include increasing complexity, challenges with implementation, and a growing demand for practical outcomes. Consequently, there is rising interest in approaches that emphasize real-world application.
This is where integratedITSM truly stands out. It is grounded in over 40 years of hands-on consulting and training experience. Moreover, it focuses on delivering actionable results and aligning IT practices with business goals.
Whereas most frameworks emphasize reactive service management, integratedITSM takes a proactive approach, prioritizing strategic alignment and continuous improvement.
Unlike purely theoretical models, IntegratedITSM™ combines knowledge with practical tools and strategies. These can be applied immediately in professional roles, making the learning highly relevant.
Earning an integratedITSM designation means more than just passing an exam. It signifies the ability to apply knowledge in real-world contexts. In turn, these professionals are equipped to lead change, improve service delivery, and drive measurable outcomes across their organizations
The Six Designations
There are ten certification courses and six professional designations within PDC’s integratedITSM scheme aimed at helping to organisations to shape the future of IT service management and enhancing the professional profile of candidates through highly respected, career-advancing credentials.
The integratedITSM Champion
The integratedITSM™ Champion is earned by completion of ten integratedITSM™ certification courses. It reflects the comprehensive framework that encompasses the latest best practices and standards in IT service management. Integrating principles from Agile and Lean methodologies, IT leadership, and organisational change management, positions it as a benchmark for excellence in modern ITSM practice and strategy execution.
The integratedITSM Professional
This designation is awarded upon completion of four integratedITSM™ certification courses. It represents a structured body of knowledge covering integrated IT service management, Lean IT, Agile Scrum, and related enabling practices. It serves as a foundational credential within the integratedITSM™ scheme, emphasizing operational excellence and collaborative delivery.
Organizational Change Management Architect
The Organization Change Management Architect is based on three specialised courses and defines a structured approach to managing and leading change in complex environments. It reflects a deep understanding of change dynamics and the strategic role of change leadership in supporting ITSM and broader business transformation initiatives.
IT Business Relationship Management Architect
Awarded after completing three targeted courses, this designation outlines a comprehensive framework for managing IT-business relationships at operational, tactical, and strategic levels. It emphasizes the importance of alignment, communication, and value co-creation between IT and business stakeholders.
Value Stream Mapping Architect
This designation, earned through three focused courses, represents a detailed methodology for process design, mapping, and management. It supports continuous improvement and service optimisation by providing a structured lens through which to analyse and enhance value delivery across IT and business functions.
IT Performance & Improvement Management Architect
Comprising three courses, this designation defines a disciplined approach to performance measurement and improvement. It includes methodologies for conducting assessments, tracking meaningful metrics, and implementing data-driven enhancements that align with organisational goals and ITSM strategies.
What Makes the integratedITSM Certification Scheme Unique?
The scheme supports service design. Moreover, it enhances governance and continual improvement.
Notably, the scheme is adaptable to both small and large enterprises.
- Practical, real-world focus – Each certification emphasizes hands-on application and real-world relevance, helping professionals implement what they learn with confidence.
- Flexible learning paths – With no rigid prerequisites or mandatory recertification cycles, learners can tailor their journey to suit their goals and experience.
- Business-aligned structure – The model connects strategic, tactical, and operational levels, ensuring relevance across all layers of the organization—from leadership to service delivery.
- Cross-disciplinary integration – The program highlights how ITSM connects with Lean, Agile, DevOps, Organizational Change Management (OCM), and Business Relationship Management (BRM).
- Developed by experienced practitioners – The scheme is designed by consultants with decades of field experience, ensuring the content reflects real-world challenges and solutions.
Ultimately, the PDC IntegratedITSM™ Scheme provides a structured path to service excellence.
