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The PDC IntegratedITSM™ Scheme

A Modern Approach to IT Service Management The integratedITSM™ designation scheme from Professional Designations Corp. (PDC)—along with its supporting courses—is rapidly gaining traction as a forward-thinking approach to IT service

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AI and the Wardley Map: From Innovation to Infrastructure

Introducing Wadley Maps In the ever-evolving landscape of technology, few tools help us understand strategic shifts as clearly as Wardley Maps. Developed by Simon Wardley, this framework visualizes how technologies

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What Is a “Problem” in ITIL—and Why It’s More Than Just Repeating Incidents

In IT service management, the term “problem” is often misunderstood. According to ITIL®4, a problem is defined as: “A cause, or potential cause, of one or more incidents.” And an

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ITIL®4 / IntegratedITSM™: Which ITSM Path Is Right for You?

When stepping into the world of IT Service Management (ITSM), choosing the right foundational training can shape your understanding and career trajectory. Two popular entry-level options are the ITIL® 4

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Continual Improvement: A Culture, Not Just a Process

In the world of service management, Continual Improvement (CI) is often misunderstood. It’s not just a process or a checklist — it’s a mindset. A philosophy. A way of working

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ITIL4: A Brief introduction

Introduction to ITIL 4 ✅ What is ITIL? The Information Technology Infrastructure Library (ITIL) is a globally recognized set of best practices for managing IT services. Often referred to simply

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Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.

Across the street from this park, a group of visionary entrepreneurs was in the process of establishing a new consultancy firm. They wanted a name that would not only represent their commitment to providing insightful and robust solutions but also reflect their deep roots in the community and their dedication to helping businesses grow and flourish.

One crisp autumn morning, as the founders met to brainstorm names, a ray of sunlight broke through the clouds and illuminated the old oak tree in the park. Its leaves shimmered with a golden glow, casting a warm, inviting light. Inspired by this radiant sight, one of the founders suggested the name “BrightOak.” The name embodied the brilliance of innovative ideas and the steadfast strength of the mighty oak, a perfect metaphor for their consultancy.

And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.