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The ITIL® 4 Problem Management Practitioner is a one-day course that develops practical expertise in the Problem Management practice within the ITIL 4 framework. Problem Management is the practice responsible for reducing the likelihood and impact of incidents by identifying their root causes and managing known errors. This course covers proactive and reactive problem management, root cause analysis techniques, and how to embed a problem management culture that reduces the volume of recurring incidents.
Designed for practitioners already holding ITIL® 4 Foundation, this course provides in-depth coverage of the practice’s concepts, activities, roles, and metrics – and prepares you for the single-practice practitioner examination.
By the end of this course, you will be able to:
– Define the key concepts, principles, value, and challenges of Problem Management
– Describe the inputs, outputs, and activities of the Problem Management practice
– Understand the roles and responsibilities involved in Problem Management
– Apply Problem Management processes and procedures in real-world scenarios
– Apply root cause analysis techniques to identify the underlying causes of recurring incidents
– Manage known errors and workarounds to reduce incident impact while permanent fixes are developed
– Prepare for the ITIL® 4 Problem Management Practitioner examination
This course is ideal for:
– IT professionals responsible for investigating and resolving recurring incidents
– Problem managers and technical leads conducting root cause analysis
– ITIL® 4 Foundation holders seeking specialist practitioner certification
– IT professionals wanting a recognised qualification in Problem Management
The following prerequisite is required:
– ITIL® 4 Foundation certification
This course prepares you for the ITIL® 4 Problem Management Practitioner examination, administered by PeopleCert.
– Format: 20 multiple-choice questions
– Duration: 30 minutes (38 minutes for non-native language candidates)
– Pass mark: 65% (13 out of 20)
– Open book: No
– Exam delivery: Online proctored or paper-based at an authorised test centre
All course materials are included in the course fee. You will receive:
– ITIL® 4 Problem Management Practitioner courseware
– Practice exam questions
– Revision support materials
After this single-practice Practitioner course, consider:
– Other ITIL® 4 Practitioner modules to broaden your certification portfolio
– ITIL® Version 5 Practitioner Group courses (MSF, PIC, CAI) for cross-practice combined certifications
– ITIL® 4 Specialist modules on the Managing Professional pathway (CDS, DSV, HVIT, DPI)
£695 +VAT per person
The Problem Management Practitioner course is for IT professionals who investigate the root causes of incidents and work to prevent recurrence. If you are involved in post-incident reviews, root cause analysis, or managing the known error database, this certification validates your structured approach.
Have a look at when our next ITIL<sup>®</sup>4 Problem Management Practitioner is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Problem Management Practitioner course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
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