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ITIL® Service (Version 5) is one of PeopleCert’s core Version 5 modules, aimed at professionals responsible for delivering and managing digital services throughout their lifecycle. It builds directly on ITIL® (Version 5) Foundation, moving from the Value System and Guiding Principles into the practical disciplines of service relationship management, service level management, operational reliability and continual improvement.
The module covers nine core competency areas: managing digital products and services, co-creating value with customers and stakeholders, delivering experience-led service quality through human-centred design, building resilient and adaptable services, aligning strategy with service performance, meeting stakeholder needs, driving evidence-based continual improvement, applying governance that supports both compliance and innovation, and using AI and automation in service delivery.
It is examined via a 40-question, 90-minute, open-book PeopleCert exam with a 70% pass mark.
By the end of this course, delegates will be able to:
– Explain how digital products and services are managed and how value is co-created with customers and stakeholders
– Apply experience-led, human-centred design principles to improve service quality
– Describe how to build resilient, adaptable services that hold up under changing conditions
– Align service performance with wider organisational strategy
– Identify and meet stakeholder needs effectively across the service relationship
– Use evidence-based decision-making to drive continual improvement
– Apply governance principles that support both compliance and innovation
– Explain the role of AI and automation in modern service delivery
This course is designed for:
– Service managers, support managers and incident specialists
– Process owners and service desk analysts
– Product owners and IT project managers
– IT analysts and digital transformation managers
– Anyone responsible for delivering or managing digital services
Any ITIL 4 certification, or ITIL® (Version 5) Foundation, or ITIL® (Version 5) Foundation Bridge, is required before sitting the exam. Training must be completed through an Accredited Training Organization (such as BrightOak) or official PeopleCert eLearning – exam results are withheld without proof of completion.
ITIL® Service (Version 5) examination, administered by PeopleCert:
– 40 multiple-choice questions
– 90 minutes
– Pass mark: 70%
– Open book
– Online examination voucher included, valid for 12 months
Provided by the trainer:
– Course workbook and slides (downloadable)
– Official PeopleCert practice materials
– Exam guidance and revision materials
– Online examination voucher(s), valid for 12 months
Via PeopleCert candidate portal:
– Official ITIL (Version 5) publication eBook for this module
– Official PeopleCert candidate materials
– ITIL® (Version 5) Product, Experience, Strategy or Transformation – the other Version 5 modules
– ITIL® (Version 5) Managing Professional Transition – for existing ITIL 4 Managing Professionals/Masters or ITIL v3 Experts/Masters
£1450 +VAT per person
For professionals managing digital services day-to-day who want to deepen their ITIL v5 practice beyond Foundation level.
Get in touch to talk about arranging a private ITIL® (Version 5) Service course for your organisation.
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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