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The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course is one of four modules required to achieve the ITIL® 4 Managing Professional designation. It focuses on how organisations engage with their customers, users, and partners throughout the service relationship – converting demand into value and ensuring all parties benefit from the services provided.
Delivered over three days, the course explores the full spectrum of customer and stakeholder interactions: from market analysis and customer engagement, through to service level agreements, co-creation of value, and managing complex multi-supplier environments.
DSV provides the skills and knowledge to design and improve customer journeys, foster productive service relationships, and create the conditions for ongoing value co-creation.
By the end of this course, you will be able to:
– Understand how to design and manage end-to-end customer journeys
– Describe the different types of service relationships and how to manage them effectively
– Explain how to foster stakeholder relationships and build customer loyalty
– Apply service level management to set and meet customer expectations
– Understand the role of business analysis in understanding customer needs
– Describe how to manage demand and opportunities through the service value chain
– Prepare for the ITIL® 4 Specialist: Drive Stakeholder Value examination
This course is ideal for:
– IT professionals involved in managing customer and stakeholder relationships
– Service managers and account managers responsible for service level performance
– Business relationship managers and business analysts
– Anyone seeking the ITIL® 4 Managing Professional designation
The following prerequisite is required:
– ITIL® 4 Foundation certification
This course prepares you for the ITIL® 4 Specialist: Drive Stakeholder Value examination, administered by PeopleCert.
– Format: 40 multiple-choice questions
– Duration: 90 minutes (113 minutes for non-native language candidates)
– Pass mark: 70% (28 out of 40)
– Open book: No
– Exam delivery: Online proctored or paper-based at an authorised test centre
All course materials are included in the course fee. You will receive:
– Official ITIL® 4 Specialist: DSV courseware
– Practice exam questions
– Revision support materials
After DSV, continue your Managing Professional journey with:
– ITIL® 4 Specialist: Create, Deliver & Support (CDS)
– ITIL® 4 Specialist: High Velocity IT (HVIT)
– ITIL® 4 Strategist: Direct, Plan & Improve (DPI)
All four modules together earn you the ITIL® 4 Managing Professional designation.
£1350 +VAT per person
The DSV module is designed for professionals who manage the relationship between service provider and customer. If your role involves understanding customer needs, managing service expectations, or co-creating value with stakeholders, this course gives you the frameworks and tools to do it more effectively.
Have a look at when our next ITIL<sup>®</sup>4 Drive Stakeholder Value Specialist is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Drive Stakeholder Value Specialist course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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