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The ITIL® 4 Service Configuration Management Practitioner is a one-day course that develops practical expertise in the Service Configuration Management practice within the ITIL 4 framework. Service Configuration Management ensures that accurate and reliable information about configuration items (CIs) and their relationships is available when and where it is needed. This course covers the design and management of the Configuration Management System (CMS), how to maintain CI accuracy, and how configuration data supports other ITIL practices.
Designed for practitioners already holding ITIL® 4 Foundation, this course provides in-depth coverage of the practice’s concepts, activities, roles, and metrics – and prepares you for the single-practice practitioner examination.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required:
This course prepares you for the ITIL® 4 Service Configuration Management Practitioner examination, administered by PeopleCert.
All course materials are included in the course fee. You will receive:
The Service Configuration Management Practitioner course is for IT professionals who manage configuration data and CMDBs. Accurate configuration information underpins effective change management, incident resolution, and service continuity – this certification validates your ability to maintain it.
Have a look at when our next ITIL<sup>®</sup>4 Service Configuration Management Practitioner is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Service Configuration Management Practitioner course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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