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The ITIL® 4 Service Level Management Practitioner is a one-day course that develops practical expertise in the Service Level Management practice within the ITIL 4 framework. Service Level Management ensures that services are delivered to agreed levels and that performance is measured, reported, and continually improved. This course covers how to define, negotiate, and manage Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and underpinning contracts – and how to use service review processes to drive improvement.
Designed for practitioners already holding ITIL® 4 Foundation, this course provides in-depth coverage of the practice’s concepts, activities, roles, and metrics – and prepares you for the single-practice practitioner examination.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required:
This course prepares you for the ITIL® 4 Service Level Management Practitioner examination, administered by PeopleCert.
All course materials are included in the course fee. You will receive:
The Service Level Management Practitioner course is for professionals who define, manage, and report on service performance levels. If your role involves SLA negotiation, service review meetings, or performance reporting, this certification supports your ability to manage service expectations effectively.
Have a look at when our next ITIL<sup>®</sup>4 Service Level Management Practitioner is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Service Level Management Practitioner course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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