PDC Lean IT Essentials

PDC-LIT
Essentials

Experienced Trainers

High Pass Rate

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Overview

The Lean IT Essentials course is designed to teach participants the principles of Lean IT and how they can be applied to all organizations with IT operations, regardless of industry or sector. The course focuses on using Lean principles for continual service improvement, helping IT departments become customer and value-oriented by removing waste, inflexibility, and variability.

Upon completion of the course, participants will be able to:

  • Describe the origin, development, and purpose of Lean and Six Sigma philosophies.
  • Identify and eliminate waste in IT processes.
  • Apply Lean principles to improve efficiency and effectiveness within their IT operations.
  • Enhance customer satisfaction and increase loyalty through value addition and waste reduction.
  • Improve throughput, agility, and strategic value

This course is suitable for:

  • IT professionals at all levels (operational, tactical, and strategic).
  • Service desk analysts, process owners, team leads, supervisors, department managers, and CIOs.
  • Anyone looking to improve efficiency within their IT operations.

There are no formal prerequisites for this course, making it accessible to a wide range of IT professionals.

Participants will take an exam at the end of the course to earn their Lean IT Essentials certificate. The exam will test their understanding of Lean principles and their ability to apply them to IT processes

  • Language: English
  • Duration: 60 minutes
  • Questions: 40 multiple-choice questions
  • Pass mark: 65% (26 questions correct out of 40)
  • Open book: No

The course includes:

  • Quizzes and exercises.
  • Study guides.
  • Access to tutor support via email.
  • Exam voucher

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*per learner
excludes VAT
POA for group bookings

Have a look at when our next PDC Lean IT Essentials is running.

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The maximum number of participants on our public courses will be 8.

We will run the course even with as few participants as 2.

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PDC Lean IT Essentials

PDC Lean IT Essentials

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