ITIL4 Sales Professional

Start Date: 21/11/2025 (9:00 am – 17:00 Europe/London)

Duration: 1 day

Delivery Method: Virtual

Full Course Details

Overview
Specifically designed for ITSM tool vendors, it provides a basic knowledge of the key ITIL concepts, with a strong focus on the marketing and sales of ITIL-based solutions.
  • Key concepts of ITSM – Explore the key concepts of ITIL implementations, and the value gained from adopting ITIL as a guide for service management.
  • ITIL guiding principles – Learn about the ITIL guiding principles, and how to use them when planning and managing an ITSM implementation.
  • ITIL management practices – Learn what ITIL management practices are, and how to use practice guides for ITSM implementations.
  • The ITIL maturity model – Understand the ITIL maturity model, including practice capability levels, organisational maturity, and assessments.
  • Implementing ITSM – Use the ITIL maturity and capability model to scope and plan ITSM implementation. Learn about the most common risks, and costs.
  • Technology solutions – Explore general guidance on automation and understand the key tools supporting automated IT service management practices.
  • Implementation measurement – Learn how to measure the progress and effectiveness of ITSM implementations.
  • Enabling value – Discover how ITIL can be harnessed to focus on customer value when selling and planning an ITSM implementation.

Popular among professionals who have advanced to roles such as:

  • Marketing Managers
  • Sales Managers
  • Customer Success Managers
  • Account Managers

There are no prerequisites for this course.

  • 20 questions
  • Multiple choice
  • 30 minutes
  • Closed book
  • Minimum required score to pass: 65%
Event code: 2500088
Course: ITIL4 Sales Professional
Start Date: 21/11/2025
Duration: 1 day

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Contact Information
Course:
ITIL4-SPRO – 21 Nov 2025

I'm Interested!

Fill out the form below, and we will be in touch shortly.
Contact Information
Course:
ITIL4-SPRO – 21 Nov 2025
Virtual
21/11/2025

ITIL4-SPRO – 21 Nov 2025

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The maximum number of participants on any of our public courses will be 8.

We will run the course even with as few participants as 2 (and we can run it with just 1 for a slight premium).

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