ITIL4 How to Implement

Start Date: 28/11/2025 (9:00 am – 17:00 Europe/London)

Duration: 1 day

Delivery Method: Virtual

Full Course Details

Overview

Specifically designed for ITSM tool vendors, it provides practical recommendations on how to scope, plan, manage and evaluate an ITSM implementation, collaborating with customers throughout the process.

  • Key concepts of ITSM – Explore the key concepts of ITIL implementations, and the value gained from adopting ITIL as a guide for service management.
  • ITIL management practices – Learn what ITIL management practices are, and how to use practice guides for ITSM implementations.
  • The ITIL maturity model – Understand the ITIL maturity model, including practice capability levels, organisational maturity, and assessments.
  • Implementation planning – Use the ITIL maturity and capability model to scope and plan ITSM implementation. Learn to analyse and manage stakeholders, risks, and costs.
  • Implementation management – Gain expertise in the key principles and activities of organisational change management.
  • Service value streams – Learn how to integrate ITIL management practices into service value streams, and how to analyse those streams to identify inefficiencies.
  • Organisational solutions – Discover the key organisational models for service management, positioning partners and suppliers in a service provider organisation.
  • Technology solutions – Understand and develop the functional requirements for automated management practices and their integration.
  • Measurement and reporting – Explore key concepts of measurement and reporting, including recommended methods for defining, reporting, and analysing metrics and KPIs.

Popular among professionals who have advanced to roles such as:

  • Product Managers
  • Solution Architects
  • Business Analysts
  • Technical and Process Consultants
  • Tech Writing Roles: Process Guides & Documentation

ITIL Foundation

  • 40 questions
  • Multiple choice
  • 90 minutes
  • Closed book
  • Minimum required score to pass: 65%
Event code: 2500089
Course: ITIL4 How to Implement
Start Date: 28/11/2025
Duration: 1 day

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Contact Information
Course:
ITIL4-HTI – 28 Nov 2025

I'm Interested!

Fill out the form below, and we will be in touch shortly.
Contact Information
Course:
ITIL4-HTI – 28 Nov 2025
Virtual
28/11/2025

ITIL4-HTI – 28 Nov 2025

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We will run the course even with as few participants as 2 (and we can run it with just 1 for a slight premium).

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