Understanding COBIT
COBIT® is a globally recognized framework developed by ISACA to help organizations manage and govern enterprise IT.
Keys to Success with Problem Management
Handled well, problems help us build capability, sharpen skills, and improve confidence across the business. They’re a chance to fix what’s broken, prevent future issues, and deliver better outcomes—for customers, employees, and the bottom line.
The PDC IntegratedITSM™ Scheme
A Modern Approach to IT Service Management The IntegratedITSM™ designation scheme from Professional Designations Corp. (PDC), along with its supporting courses, is quickly gaining traction. It is seen as a forward-thinking approach to IT service management. For many years, ITIL® has served as a foundational framework in the ITSM space. However, as organizations evolve, their […]
AI and Wardley Maps: From Innovation to Infrastructure
In the ever-evolving landscape of technology, few tools help us understand strategic shifts as clearly as Wardley Maps. Developed by Simon Wardley, this framework visualizes how technologies evolve—from novel innovations to invisible utilities—and how that evolution shapes competitive advantage. One of the most compelling examples of this progression today is Artificial Intelligence (AI). What was once […]
What Is Problem Management?
What Is a “Problem” in ITIL—and Why It’s More Than Just Repeating Incidents
ITIL®4 / IntegratedITSM™: Which ITSM Path Is Right for You?
When stepping into the world of IT Service Management (ITSM), choosing the right foundational training can shape your understanding and career trajectory. Two popular entry-level options are the ITIL® 4 Foundation and IntegratedITSM™ Essentials. While they both introduce core ITSM concepts, they are not equivalent—each offers a distinct approach, focus, and value. Let’s explore how […]
Continual Improvement: A Culture, Not Just a Process
In the world of service management, Continual Improvement (CI) is often misunderstood. It’s not just a process or a checklist — it’s a mindset. A philosophy. A way of working that should be woven into the very fabric of how an organization operates. Let’s explore what CI really is, how it works, and how to make it […]
ITIL4: A Brief introduction
Introduction to ITIL 4 ✅ What is ITIL? The Information Technology Infrastructure Library (ITIL) is a globally recognized set of best practices for managing IT services. Often referred to simply as ITIL, it serves as the standard framework for IT Service Management (ITSM). ✅ Purpose and Benefits ITIL’s primary goal is to align IT services with business needs while enhancing […]