Defining the term ‘Service’
The term “service” is foundational — yet often misunderstood leading to missed opportunities, inefficiencies, and poor customer experiences.
What is Value?
What do we really mean by “value” in Service Management? It’s about benefits, usefulness, and importance, and co-creation.
The ITIL4 Guiding Principles
The ITIL4 Guiding Principles are essential to allow the flexibility of ITIL (adopt and adapt) whilst still sticking to best practice.
Keys to Success with Problem Management
Handled well, problems help us build capability, sharpen skills, and improve confidence across the business. They’re a chance to fix what’s broken, prevent future issues, and deliver better outcomes—for customers, employees, and the bottom line.
The PDC integratedITSM Scheme
The integratedITSM designation scheme along with its supporting courses, is quickly gaining traction. Let’s have a look.
What Is Problem Management?
What Is a “Problem” in ITIL— it’s more than just a repeating incident
ITIL4 or integratedITSM?
We explore how the two most popular entry-level ITSM training options compare and which might be the better fit for your goals.
Continual Improvement: Culture and Process
Continual Improvement is often misunderstood as just a process but it’s a way of working woven into the very fabric of the organisation.
ITIL4: A Brief introduction
ITIL is a globally recognized set of best practices for managing IT services. This article gives a brief introduction.