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ITSM Essentials for IT Leaders is a one-day workshop designed specifically for senior IT and business leaders who need to understand IT service management at a strategic level – without getting lost in operational detail.
Where practitioner-level ITSM training focuses on how to run individual practices, this workshop focuses on the leader’s role: setting direction, providing governance, owning outcomes, and creating the conditions in which IT services can genuinely deliver value to the business.
Designed for in-house delivery, the workshop is built around your organisation’s context, challenges, and ambitions. It is practical, discussion-led, and deliberately free of framework jargon – giving leaders a clear, confident view of what good ITSM looks like and what it needs from them.
By the end of this workshop, delegates will be able to:
– Explain what IT service management is and why leadership engagement is critical to its success
– Describe the components of a healthy service management system and the leader’s role within it
– Explain the concept of service value and how leaders influence the outcomes IT services deliver
– Describe governance responsibilities in an ITSM context – ownership, accountability, and oversight
– Identify the warning signs of poor service management and how leaders can intervene effectively
– Explain the role of culture, behaviour, and capability in driving ITSM maturity
– Describe how to assess and drive continual improvement at an organisational level
– Articulate the business case for ITSM investment to peers and stakeholders
This workshop is designed for:
– IT Directors and Heads of IT
– CIOs and CTOs seeking a practical ITSM grounding
– Senior IT managers responsible for service delivery outcomes
– Business leaders with governance or ownership responsibility for IT services
– Transformation and change leaders overseeing ITSM improvement programmes
There are no prerequisites. The workshop is designed for leaders with general IT awareness but no prior ITSM or ITIL knowledge required.
There is no examination. Delegates receive a BrightOak Certificate of Attendance on completion.
Leaders who wish to develop deeper ITSM knowledge following this workshop may wish to consider the ITIL® Foundation course.
Provided as part of the workshop:
– Delegate reference guide (concise, designed for leaders)
– Workshop slides (digital)
– BrightOak Certificate of Attendance
Materials are tailored to the organisation where possible, incorporating your sector context, current challenges, and strategic objectives.
– ITSM Essentials (BRI-ITSM-ESS) – the full 2-day programme for broader teams
– ITIL® (Version 5) Foundation – for leaders who want formal ITSM certification
– ITSM Essentials for Practice Owners (BRI-ITSM-PRC) – for the IT teams reporting to you
POA
ITSM Essentials for IT Leaders is for senior leaders who need to understand IT service management well enough to govern it, invest in it, and champion it – without needing to become practitioners themselves. It is particularly valuable ahead of an ITSM improvement initiative, a tooling change, or an audit.
Have a look at when our next IT Service Management Essentials for Leaders is running.
Get in touch to talk about arranging a private IT Service Management Essentials for Leaders course for your organisation.
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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