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ITIL® AI Governance (Version 5) is the newest module in the ITIL Version 5 suite. It helps organisations adopt and scale AI responsibly by building practical capability in oversight, accountability, risk management and trust, equipping professionals to apply AI governance across products, services and organisational workflows.
The module covers eight knowledge areas: building a foundation in ITIL, governance and AI; balancing innovation, value creation, trust, accountability and risk; understanding how AI affects products, services, operations, decision-making and workflows; what good AI governance looks like and how governance maturity develops; the ITIL AI Capability Model; the ITIL AI Governance Improvement Model; how global and national regulatory requirements shape AI governance; and integration with other frameworks and methods.
It is examined via a 40-question, 90-minute, open-book PeopleCert exam with a 70% pass mark.
By the end of this course, delegates will be able to:
– Explain the foundational concepts of ITIL, governance and AI as they apply to organisational practice
– Balance innovation, value creation, trust, accountability and risk in AI adoption decisions
– Describe how AI affects products, services, operations, decision-making and organisational workflows
– Recognise what good AI governance looks like and how governance maturity develops over time
– Apply the ITIL AI Capability Model to support responsible, scalable AI adoption
– Apply the ITIL AI Governance Improvement Model for a consistent governance approach
– Explain how global and national regulatory requirements shape AI governance
– Identify opportunities to integrate AI governance with other frameworks and methods
This course is designed for:
– Product and service managers involved in AI adoption
– Operations and transformation professionals
– Governance, risk and compliance professionals extending into AI
– Anyone leading or supporting AI governance initiatives within their organisation
There are no formal prerequisites for this module. Training must be completed through an Accredited Training Organization (such as BrightOak) or official PeopleCert eLearning – exam results are withheld without proof of completion. An ITIL® (Version 5) Foundation or ITIL 4 background is recommended.
ITIL® AI Governance (Version 5) examination, administered by PeopleCert:
– 40 multiple-choice questions
– 90 minutes
– Pass mark: 70%
– Open book
– English language only at the time of writing
– Online examination voucher included, valid for 12 months
Provided by the trainer:
– Course workbook and slides (downloadable)
– Official PeopleCert practice materials
– Exam guidance and revision materials
– Online examination voucher(s), valid for 12 months
Via PeopleCert candidate portal:
– Official ITIL (Version 5) publication eBook for this module
– Official PeopleCert candidate materials
– ITIL® (Version 5) Service, Product, Experience, Strategy or Transformation – the other Version 5 modules
– ITIL® (Version 5) Managing Professional Transition – for existing ITIL 4 Managing Professionals/Masters or ITIL v3 Experts/Masters
£1050 +VAT per person
For professionals who need to govern AI responsibly within a product, service or organisational context, using ITIL’s own AI governance model.
Get in touch to talk about arranging a private ITIL® (Version 5) AI Governance course for your organisation.
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.
