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The ITIL® 4 Specialist: Business Relationship Management (BRM) is an Extension module that focuses on the discipline of establishing, managing, and evolving productive relationships between service providers and their customers and stakeholders.
Delivered over three days, the course provides practical guidance on BRM concepts, roles, responsibilities, and activities within an ITIL 4 context. It explores how strong business relationships drive value co-creation and how the BRM function supports strategic alignment between IT and the business.
The BRM module is relevant to both IT professionals who manage stakeholder relationships and business professionals seeking to work more effectively with their IT partners.
By the end of this course, you will be able to:
This course is suitable for:
The following prerequisite is required:
This course prepares you for the ITIL® 4 Specialist: Business Relationship Management examination, administered by PeopleCert.
All course materials are included in the course fee. You will receive:
The BRM module is for anyone whose role involves bridging the gap between IT service providers and their customers or business partners. Strong business relationships are at the heart of effective service management – this course gives you the language, tools, and certification to build them deliberately.
Have a look at when our next ITIL<sup>®</sup>4 Business Relationship Management Extension is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Business Relationship Management Extension course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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