Any questions?
The ITIL® 4 Specialist: Business Relationship Management (BRM) is an Extension module that focuses on the discipline of establishing, managing, and evolving productive relationships between service providers and their customers and stakeholders.
Delivered over three days, the course provides practical guidance on BRM concepts, roles, responsibilities, and activities within an ITIL 4 context. It explores how strong business relationships drive value co-creation and how the BRM function supports strategic alignment between IT and the business.
The BRM module is relevant to both IT professionals who manage stakeholder relationships and business professionals seeking to work more effectively with their IT partners.
By the end of this course, you will be able to:
– Understand the key concepts, principles, and value of Business Relationship Management
– Describe the BRM role, responsibilities, and competencies
– Apply BRM practices within the ITIL 4 Service Value System
– Understand how to build and sustain trust and satisfaction with customers and stakeholders
– Use BRM techniques to identify and communicate value, manage expectations, and resolve conflicts
– Apply BRM to support strategic planning and portfolio management
– Prepare for the ITIL® 4 Specialist: Business Relationship Management examination
This course is suitable for:
– IT professionals responsible for managing customer and stakeholder relationships
– Business relationship managers and account managers
– Service managers seeking to improve IT-business alignment
– Professionals with ITIL® 4 Foundation looking to develop specialist BRM expertise
The following prerequisite is required:
– ITIL® 4 Foundation certification
This course prepares you for the ITIL® 4 Specialist: Business Relationship Management examination, administered by PeopleCert.
– Format: 40 multiple-choice questions
– Duration: 90 minutes (113 minutes for non-native language candidates)
– Pass mark: 70% (28 out of 40)
– Open book: No
– Exam delivery: Online proctored or paper-based at an authorised test centre
All course materials are included in the course fee. You will receive:
– Official ITIL® 4 Specialist: BRM courseware
– Practice exam questions
– Revision support materials
£1950 +VAT per person
The BRM module is for anyone whose role involves bridging the gap between IT service providers and their customers or business partners. Strong business relationships are at the heart of effective service management – this course gives you the language, tools, and certification to build them deliberately.
Have a look at when our next ITIL<sup>®</sup>4 Business Relationship Management Extension is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Business Relationship Management Extension course for your organisation.
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
Don’t see a convenient date?
Searching for something? Let’s help find what you’re looking for.
Whether you’re after expert ITSM consulting, fantastic training courses, or just some advice, use the search box to easily find what you need.
Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.
Across the street from this park, a group of visionary entrepreneurs was in the process of establishing a new consultancy firm. They wanted a name that would not only represent their commitment to providing insightful and robust solutions but also reflect their deep roots in the community and their dedication to helping businesses grow and flourish.
One crisp autumn morning, as the founders met to brainstorm names, a ray of sunlight broke through the clouds and illuminated the old oak tree in the park. Its leaves shimmered with a golden glow, casting a warm, inviting light. Inspired by this radiant sight, one of the founders suggested the name “BrightOak.” The name embodied the brilliance of innovative ideas and the steadfast strength of the mighty oak, a perfect metaphor for their consultancy.
And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.
