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The ITIL® Version 5 Collaborate, Assure & Improve (CAI) Practitioner Group is a three-day course that develops cross-practice expertise across five practices focused on collaboration, quality assurance, and continual improvement:
The course explores how these practices work together to ensure that services are delivered to agreed standards, relationships are managed effectively, risks are governed, and improvement is embedded as a continuous discipline.
CAI is delivered using the ITIL® Version 5 syllabus and assessed by a combined examination covering all five practices.
By the end of this course, you will be able to:
This course is ideal for:
The following prerequisite is required:
This course prepares you for the ITIL® Version 5 Collaborate, Assure & Improve combined examination, administered by PeopleCert.
Full exam details including pass marks and duration are confirmed at the time of registration.
All course materials are included in the course fee. You will receive:
The CAI Practitioner Group is designed for IT professionals who focus on the collaborative and quality dimensions of service management. If your role involves managing relationships, ensuring service standards, or driving improvement, this course gives you the cross-practice framework to do it with confidence.
Have a look at when our next ITIL<sup>®</sup>4 Collaborate, Assure & Improve Practitioner Group is running.
Get in touch to talk about arranging a private ITIL<sup>®</sup>4 Collaborate, Assure & Improve Practitioner Group course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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