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The PDC integratedITSM™ System course provides a comprehensive understanding of how IT Service Management processes work together as a unified, integrated system – rather than operating in silos.
Delivered over two days, the course explores the origins and evolution of ITSM, the principles underpinning an integrated approach, and how organisations can move from fragmented, framework-specific processes to a coherent end-to-end service management system.
integratedITSM is a Professional Designations Certification (PDC) qualification, providing a recognised credential for ITSM professionals who want to demonstrate their ability to see and manage the whole service management picture.
By the end of this course, you will be able to:
This course is suitable for:
There are no formal prerequisites for this course. A basic understanding of IT service management concepts is beneficial. Prior ITIL or ITSM experience is helpful but not required.
This course prepares you for the PDC integratedITSM System examination.
All course materials are provided and included in the course fee:
The integratedITSM System course is for ITSM professionals who recognise that fragmented, siloed processes are a barrier to effective service delivery. If you want to understand how to design and manage IT services as an integrated, end-to-end system, this course provides the framework and the certification to do it.
Have a look at when our next PDC integratedITSM System is running.
Get in touch to talk about arranging a private PDC integratedITSM System course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
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