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The PDC Service Catalog Specialist course covers the design, creation, management, and governance of service catalogues – one of the most visible and business-critical components of effective IT service management.
Delivered over two days, the course explores the purpose and structure of service catalogues, how to define and document services, how to maintain catalogue accuracy, and how to use the catalogue as a strategic tool for service request management, demand management, and stakeholder communication.
A well-managed service catalogue is central to effective service delivery. This certification demonstrates the specialist knowledge to build and maintain one.
By the end of this course, you will be able to:
– Design service catalogue structures that meet user and business needs
– Define and document IT services in terms stakeholders can understand
– Implement governance processes for catalogue maintenance and accuracy
– Integrate the service catalogue with service request management and the CMDB
– Use the service catalogue to support demand management and user self-service
– Prepare for the PDC Service Catalog Specialist examination
This course is suitable for:
– IT service managers and service desk managers responsible for the service catalogue
– ITSM practitioners involved in service design and request management
– Anyone seeking a specialist PDC certification in service catalogue management
There are no formal prerequisites. Familiarity with IT service management is beneficial.
This course prepares you for the PDC Service Catalog Specialist examination. Format: multiple-choice. Exam delivery: online.
All course materials are included in the course fee.
– PDC integratedITSM System
– ITIL® 4 Service Request Management Practitioner
£1350 +VAT per person
The PDC Service Catalog Specialist course is for IT professionals responsible for defining, managing, or improving the service catalogue. Whether you are building a catalogue from scratch or improving an existing one, this certification provides the structure and best practice to do it well.
Have a look at when our next PDC Service Catalog Specialist is running.
Get in touch to talk about arranging a private PDC Service Catalog Specialist course for your organisation.
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We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
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