A Modern Approach to IT Service Management
The integratedITSM™ designation scheme from Professional Designations Corp. (PDC)—along with its supporting courses—is rapidly gaining traction as a forward-thinking approach to IT service management.
While ITIL® has long served as a foundational framework in the ITSM space, the evolving needs of organisations have prompted many professionals to explore complementary or alternative models. Factors such as rising complexity, implementation challenges, and the need for more practical outcom
es have led to a growing interest in approaches that emphasize real-world application.
That’s where integratedITSM™ stands out. Grounded in over 40 years of hands-on consulting and training experience, this scheme focuses on delivering actionable results and aligning IT practices with business goals. It complements theoretical knowledge with practical tools and strategies that professionals can apply immediately in their roles.
Earning an integratedITSM™ designation goes beyond passing an exam—it signifies the ability to apply knowledge in real-world contexts. These professionals are equipped to lead change, improve service delivery, and drive measurable outcomes across their organisations.
The Six Designations
The integratedITSM™ Champion
The integratedITSM™ Champion is earned by completion of ten integratedITSM™ certification courses and reflects a comprehensive framework that encompasses the latest best practices and standards in IT service management. It integrates principles from Agile and Lean methodologies, IT leadership, and organisational change management, positioning it as a benchmark for excellence in modern ITSM practice and strategy execution.
The integratedITSM™ Professional
This designation is awarded upon completion of four integratedITSM™ certification courses. It represents a structured body of knowledge covering integrated IT service management, Lean IT, Agile Scrum, and related enabling practices. It serves as a foundational credential within the integratedITSM™ scheme, emphasizing operational excellence and collaborative delivery.
Organizational Change Management Architect™
The Organization Change Management Architect is based on three specialised courses and defines a structured approach to managing and leading change in complex environments. It reflects a deep understanding of change dynamics and the strategic role of change leadership in supporting ITSM and broader business transformation initiatives.
IT Business Relationship Management Architect™
Awarded after completing three targeted courses, this designation outlines a comprehensive framework for managing IT-business relationships at operational, tactical, and strategic levels. It emphasizes the importance of alignment, communication, and value co-creation between IT and business stakeholders.
Value Stream Mapping Architect™
This designation, earned through three focused courses, represents a detailed methodology for process design, mapping, and management. It supports continuous improvement and service optimisation by providing a structured lens through which to analyse and enhance value delivery across IT and business functions.
IT Performance & Improvement Management Architect™
Comprising three courses, this designation defines a disciplined approach to performance measurement and improvement. It includes methodologies for conducting assessments, tracking meaningful metrics, and implementing data-driven enhancements that align with organisational goals and ITSM strategies.
What Makes the integratedITSM™ Certification Scheme Unique?
- Practical, real-world focus – Each certification emphasizes hands-on application and real-world relevance, helping professionals implement what they learn with confidence.
- Flexible learning paths – With no rigid prerequisites or mandatory recertification cycles, learners can tailor their journey to suit their goals and experience.
- Business-aligned structure – The model connects strategic, tactical, and operational levels, ensuring relevance across all layers of the organization—from leadership to service delivery.
- Cross-disciplinary integration – The program highlights how ITSM connects with Lean, Agile, DevOps, Organizational Change Management (OCM), and Business Relationship Management (BRM).
- Developed by experienced practitioners – The scheme is designed by consultants with decades of field experience, ensuring the content reflects real-world challenges and solutions.
