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ITIL® Transformation (Version 5) offers practical guidance for embedding, sustaining and optimising change across digital products and services. It targets professionals leading organisational change – Digital Transformation Managers, Change Managers, Service Improvement Managers, Practice Owners, Digital Product Managers, Experience Managers, Solution Designers, Strategy Analysts, IT Directors, Business and Transformation Consultants, and C-suite positions.
The module covers transformation’s connection to change, value and the ITIL Product and Service Lifecycle; approaching transformation in complex and chaotic environments; the ITIL Transformation Model (its layers, stages and steps across governance, positioning, execution and learning); initiation, governance and execution patterns; aligning governance with flexibility and value delivery; managing change execution; measuring progress and embedding organisational learning; applying tools such as value stream mapping, Objectives and Key Results and the ITIL Maturity Model; and the ITIL AI Capability Model’s role in transformation readiness.
It is examined via a 40-question, 90-minute, open-book PeopleCert exam with a 70% pass mark. This module is also one of the two exams required for ITIL® (Version 5) Managing Professional Transition.
By the end of this course, delegates will be able to:
– Explain how transformation connects to change, value, the ITIL Product and Service Lifecycle and the ITIL Value System
– Approach transformation in complex and chaotic organisational contexts
– Apply the ITIL Transformation Model – its layers, stages and steps – across governance, positioning, execution and learning
– Recognise initiation, governance and execution patterns and how they affect scope, timing and delivery
– Align governance with flexibility and value delivery during transformation
– Manage and implement transformation initiatives across different scenarios
– Measure progress, evaluate outcomes and embed continual organisational learning
– Apply value stream mapping, Objectives and Key Results (OKRs) and the ITIL Maturity Model
– Explain the ITIL AI Capability Model’s role in transformation readiness and adaptive execution
This course is designed for:
– Digital Transformation Managers and Change Managers
– Service Improvement Managers and Practice Owners
– Digital Product Managers and Experience Managers
– Solution Designers and Strategy Analysts
– IT Directors, Business and Transformation Consultants, and C-suite executives
Any ITIL 4 certification, or ITIL® (Version 5) Foundation, or ITIL® (Version 5) Foundation Bridge, is required before sitting the exam. Training must be completed through an Accredited Training Organization (such as BrightOak) or official PeopleCert eLearning – exam results are withheld without proof of completion.
ITIL® Transformation (Version 5) examination, administered by PeopleCert:
– 40 multiple-choice questions
– 90 minutes
– Pass mark: 70%
– Open book
– Online examination voucher included, valid for 12 months
Note: this is also Exam 1 of 2 for delegates working towards ITIL® (Version 5) Managing Professional Transition.
Provided by the trainer:
– Course workbook and slides (downloadable)
– Official PeopleCert practice materials
– Exam guidance and revision materials
– Online examination voucher(s), valid for 12 months
Via PeopleCert candidate portal:
– Official ITIL (Version 5) publication eBook for this module
– Official PeopleCert candidate materials
– ITIL® (Version 5) Service, Product, Experience or Strategy – the other Version 5 modules
– ITIL® (Version 5) Managing Professional Transition – for existing ITIL 4 Managing Professionals/Masters or ITIL v3 Experts/Masters
£1650 +VAT per person
For anyone leading or supporting organisational change who needs a structured, governance-aware model for making transformation stick.
Get in touch to talk about arranging a private ITIL® (Version 5) Transformation course for your organisation.
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum learners on our public courses will be 10.
We will run the course even with as few as 2 (and we can run it with just 1 for a slight premium).
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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